Refunds and Returns Policy

Pro Pharma Peptides – Commercial Refund & Returns Policy

Effective: January 2026

This Refund & Returns Policy applies exclusively to commercial purchasers, including pharmaceutical companies, biotechnology firms, contract research organizations (CROs), academic institutions, and laboratory professionals. Pro Pharma Peptides supplies Research Use Only (RUO) materials for laboratory and analytical applications. We do not sell to retail consumers.

1. Commercial Transactions Only

All purchases are business-to-business (B2B) transactions. By placing an order, the purchaser represents that it is a qualified laboratory or research entity acquiring materials for legitimate research purposes.

All sales are considered final unless otherwise stated in this policy or required by applicable law.

2. Non-Returnable Materials

Due to regulatory, safety, and chain-of-custody requirements, Pro Pharma Peptides does not accept returns of:

  • Opened products
  • Unopened products that have left our controlled distribution environment
  • Temperature-sensitive materials
  • Custom, made-to-order, or specially sourced materials

This policy ensures product integrity, prevents cross-contamination risk, and maintains compliance with laboratory supply standards.

3. Quality Assurance & Certificate of Analysis

All products are supplied with a Certificate of Analysis (COA) verifying identity and purity based on validated analytical methods (e.g., HPLC, Mass Spectrometry).

It is the purchaser’s responsibility to review all product specifications and documentation prior to use. Minor variances within stated analytical tolerances do not constitute grounds for return or refund.

4. Damaged, Defective, or Incorrect Shipments

Purchasers must inspect shipments immediately upon receipt.

Claims for:

  • Shipping damage
  • Incorrect product fulfillment
  • Material defects inconsistent with the COA

must be submitted in writing within 48 hours of confirmed delivery and must include:

  • Purchase order or invoice number
  • Lot number
  • Photographic documentation (if applicable)
  • Supporting analytical data in the case of alleged quality discrepancies

Upon verification, Pro Pharma Peptides may, at its sole discretion:

  • Issue a replacement shipment, or
  • Provide a refund or account credit

5. Lost or Carrier-Confirmed Shipment Failure

If a shipment is confirmed lost in transit by the carrier, Pro Pharma Peptides will coordinate resolution directly with the carrier. Upon confirmation, we may reship the materials or issue an account credit.

We are not responsible for delays outside our control, including customs clearance, carrier disruptions, or force majeure events.

6. Order Modifications & Cancellations

Orders may only be modified or canceled prior to processing and fulfillment. Once materials have entered picking, packing, or shipment stages, orders cannot be canceled.

Custom or special-order materials are non-cancelable once procurement or production has commenced.

7. Regulatory Compliance & Proper Use

All materials are sold strictly for Research Use Only (RUO) and are not approved for human or animal use. Refunds will not be issued based on:

  • Improper handling or storage after delivery
  • Use inconsistent with labeled research designation
  • Experimental outcomes or research results

Purchasers assume full responsibility for validation, handling, storage conditions, and downstream applications.

8. Limitation of Liability

To the maximum extent permitted by law, Pro Pharma Peptides’ liability is limited to the replacement cost or purchase price of the affected materials. We are not liable for indirect, consequential, incidental, or special damages, including but not limited to research interruption, loss of funding, or production delays.

9. Governing Terms

This policy forms part of and is incorporated into our Terms of Service and any executed supply agreement. In the event of a conflict between this policy and a separately negotiated written supply contract, the terms of the executed contract shall govern.

For quality or refund inquiries, authorized representatives of the purchasing entity must contact our compliance or quality assurance department with full order documentation.